FAQ

Clients

Q. How to sign up as a purchaser ?

Click here or on the "Signup" on the home page or from the menu on the left.

Q. Are my Credits transferable ?

A. Credits are issued to either a person directly or a company directly. Credits are non-transferable however, in the case of a company purchase, anyone authorized by that company may use those credits, on behalf of the registered company.

Q. What do I get for my credits ? Any further price breaks?

A. You can purchase as little as 10 credits at $10 (this is the lowest priced product). If you are a Graphic Designer or Marketing Representative you may be inclined to purchase “bulk credits” which will give you certain volume discounts based on quantity.

Q. Is the imagery on iPhotoWhistler.com Model Released?

A. All imagery on iPhotoWhistler.com is Model Released and Property Released (where applicable). Digital copies of Model Releases may be obtained once an image has been purchased (upon request).

Q. What do I get with my purchase ?

A. You will receive a digital download at the size parameters that you have licensed.

Q. How long do credits last ?

A. Credits are good for one year from date of purchase.

Q. What are the sizes offered ?

A. The sizes are all indicated on the credit, homepage and purchase pages. You should be 100% sure of the size you need before you order the digital photo download. There are no refunds. If the size you order is too small for your project then you will need to order again at the appropriate size.

Q. What can I do with my photo purchase and what you can't I do ?

A. All images are licensed as “Royalty-free. You are permitted to use as:

Advertisements in newspapers, magazines or other printed material
Web/digital advertisements
Printed promotional projects including product packaging, catalogues, brochures, promotional greeting cards, promotional postcards and promotional posters (but not for resale or license)
Corporate film and video presentations
Commercial film, motion pictures, movies or theatrical presentations
Books and book covers, CD & DVD covers
Editorial purposes: printed magazines, newspapers, editorials, newsletters
Online or electronic publications or uses, including web pages
Prints, posters, stationery items and other reproductions for personal or business use (but NOT for resale or license)

Q. License restrictions ?

A: Here is what you CANNOT do with your license:

Online "print-on-demand" products
Use in any logo or trademark
Pornographic, obscene or libelous works
Use that depicts personal endorsement by model
Use that depicts model in a sensitive way i.e. mental or physical health issues, substance abuse, criminal behavior, sexual activity or preference.
Sub-license, give away, share or otherwise transfer stand-alone images/files

Q. How to retrieve your password ?

A. If you forgot your password click here to have it sent to you, make sure your caps lock is off since your password is case sensitive. If you are still having problems trying to log in, please contact us with your problem.

Q. How can I change my password ?

A. To change your password click on "Account" on the top of the page when logged in, now click on "Edit" where it says "Customer Information" and enter your new password and save your changes.

Q. How do my purchased photo(s) get delivered (MAC and PC) ?

A. After you click the “Confirm Purchase” button, you will be redirected to a page that explains how to download.

Internet Explorer: typically lets you choose where to save a file. If you do not select a folder, it will default to the last place you saved a file.
Firefox: saves files to your desktop unless set otherwise in the preferences.
Safari: will generally send images to your downloads folder or your desktop. This can also be set in the preferences.

How do I know that my financial transaction is accepted and secure ?

A. Your transaction is carried out over a secure and encrypted "https://" connection using a verified SSL security certificate.

How do I know when new photos have been added to the database ?

A. On the bottom right hand corner of each page is an RSS button. Click on this and subscribe. It’s best to stick this subscription in your main Toolbar; then you can click on it whenever you want and the file names of the most recently uploaded photos will show up.

Contributors

How do I sign up as a contributor and what is the process I have to go through for acceptance ?

A. Either from the home page or the left hand menu, click on the "Sell Stock" button and fill out the application form completely and tell us a bit about yourself. We’ll review your application and you will receive an email stating your acceptance or not.

Q. How and when do I get paid ? How much, etc. ?

A. Photographers get paid 20% of the gross sale of their imagery. As this product is a low-priced, micro-stock solution, the margins are much tighter while the cost to transact remains relatively high. 20% represents roughly 50% of the profit margin. Photographers are paid once their payables reach $100 or every three months; whichever comes first.

Q. Why are some of my photos rejected ?

A. in order for the photos to be "searchable" on the database, they must contain certain information such as Keywords and Descriptions, etc. These are variables that you must assign to your images otherwise they will be rejected. Once you receive a "rejected" email, it will tell you why. If something is missing on the Metadata information which must be included, the email will tell you. Otherwise, the image may be out of focus or otherwise not suitable due to content.